Employee Training and Development

Pete Kachur Employee Training and Development Project Paper Malinda English slacken of Contents Organization to be Studied-Clarian pairing Medical shopping mall Needs Assessment-Customer/Patient Service Identify Training Needs- growing Communication Training Strategy-On/off site Cost-Cost of Training prize Training-Sales Volume, Patient happiness Scores When I was first minded(p) this assignment, it was easy for me to come up with a get project ofs opinion for my department. I am the coach of Food and nourishment Services at Clarian North Hospital. I am endlessly look for ways or solutions to bump my patient rejoicing scores. I observe my employees, I call into question them, and dust observes to determine what empyrean in which we (as a team) need to remediate on. Each time it is evident that the greatest area of weakness is lack of communication skills. My most recent survey habituated to patients was during the second quarter of 2010 which showed that 96% of the patients were satisfied with the tact and helpfulness of our service. The quality of food was also an area to improve in which came in at 88% satisfactory. While these numbers pool sound great to most, they are only average when look at all hospitals in the county.

A score that would be good or an area of success would be 97% or higher on courtesy and helpfulness and 90% or higher on food quality. Therefore, my needs legal opinion project for this course will be on meliorate communication skills among my employees. Needs assessment is the process to determine whether schoolti me is necessary. Needs assessment has to b! e properly conducted and well belief out or problems could and will occur. There are lead types of epitome involved when considering a needs assessment. The first 1 to think about is the organizational psychoanalysis which involves determining the culture of training, its resources available for training, and what support you are going to get. The second analysis is the person...If you want to get a full essay, order it on our website: OrderCustomPaper.com

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